Cathedral Village Complaints

Cathedral Village Nursing Home Complaints

Below are some of the specific violations Cathedral Village Nursing Home has incurred, per their most recent Medicare inspection, conducted on 7/23/2021.

Exceeded Acceptable Medication Error Rate

Clinical records reviews and interviews with staff revealed that the facility failed to keep medication error rates below 5%. Cathedral Villages error rate was at nearly 7%. Inspectors also observed several medication errors while at the facility, on the day of the inspection.

Failed to Maintain Resident Hygiene

An interview with a resident from the sample population revealed that she was scheduled to receive two showers a week, and wished to receive more, if possible. However, the resident stated that sometimes she only received one shower per week. Records confirmed that she was not receiving proper hygiene-related care.

Failed to Investigate Allegations of Neglect

Grievances from June 12 and 15 in 2021 were not properly investigated. Both grievances referenced a pattern of neglect for residents’ grooming, hygiene, and other activities of daily living. An interview with the resident who submitted the June 15 grievance indicated that the facility was understaffed and the nurses overburdened. This appeared to be the reason for the alleged neglect.

Cathedral Village is a 2-Star Nursing Home

Cathedral Village’s has a 2-star rating from the Centers for Medicare and Medicaid Services (CMS).

Cathedral Village Fines

Cathedral Village has received 2 fines from Medicare in the last 2 years. These penalties include: one fine of $650 served on 12/28/2020, and another fine of $975 dated for 01/04/2021.